Benefits of using Dents By Hand

High Quality Results – Meticulous technicians with a passion for perfection and craftsmanship.

Professional Operation – Insured, brick and mortar operation with a strong reputation for excellent customer service.

Maximum Advocacy – Ensuring highest quality results with the goal of reducing client costs and proper vehcile restoration.

Environmentally Sound Process – A clean and green alternative to traditional auto body repairs.

Quick Turnaround Time – Most minor repairs such as door dings can be completed in less than 1 hour. Full PDR Hail Repairs are generally completed in 2 to 3 days once approved by insurance.

Honest and Upfront Expectations – we are not slick salespeople here to make a quick buck and tell you what you want to hear. If we don’t feel confident in making you happy, we don’t want to waste your valuable time. 

PDR or Paintless Dent Repair is a method of removing minor dents and dings without removing any paint from the vehicle. This is done by very patiently massaging the dent out from the back of the panel using specialized tools.

Cost is a major benefit of PDR. Repairs are typically between one-quarter to one-third the cost of conventional dent repair.

Time savings is yet another advantage. Many dents can be fixed in less than an hour. Hail damage is typically fixed in one day with PDR. A body shop may take 2-3 weeks for the same type of damage.

Environmental concerns are another benefit of PDR. Since this process keeps the original factory paint on your vehicle, there is no need for the paint, chemicals, or other toxins that are used extensively in body shops when repairing dents. PDR is 100% environmentally friendly.

We are Boulder’s most referred and trusted Paintless Dent Repair service provider. In business since 1996, we have built a solid reputation as the go-to shop for removing hail damage, door dings and minor dents from your vehicle.

Beyond that it’s our service, confidence and expertise that makes our customers feel comfortable in working with us.

I’ve worked with a lot of PDR techs over the 20+ years in my field and I’ve seen techs that are passionate about the art of PDR and I’ve seen techs that are mostly motivated by the financial potentials this industry can provide, rather than maintaining a customer centered focus. Their determination of service often determines their future success or failure. PDR is not an easy skill to acquire and it requires serious dedication and personal expense to become a true master of the art. Select someone who is serious about the end-result of the repairs and you feel comfortable with working on your car. If they can’t fix your vehicle, don’t pay them a dime. If you can still see their attempt at repairs, refuse to accept the vehicle. 

Unfortunately, as of now, there are no licensing or performance standards for this industry. This is mostly due to PDR still being in the growing stages as a profession. Deciding on which PDR technician to use based on the cheapest price can often be a mistake, as skill levels vary widely among technicians. BAD PDR companies are out there and often un-repairable after they have “worked” a dent, even by the best of our efforts. These technicians rely on customer lack of knowledge to fall for their sub-standard workmanship. Ask to look at their work under PDR lights if you are unsure!

The best repairs are made inside a shop where conditions such as temperature can better be controlled. Trying to work a dent out when the panel is less than 50 degrees F, can cause the paint to crack.

Special PDR lighting is the best way for a technician to properly work the dent. The best results are obtained by skilled technicians working inside with proper lighting conditions. Beyond that, it’s the skill set of the technician that really determines the end-result.  

Our goal is creating an invisible repair.

Not all dents can be worked out the same way. Newer metals are becoming lighter / thinner than those used in the past in order to meet increased fuel economy standards. Here are some examples of conditions we look for when determining if the dent is a good candidate for our process:

  • Depth or sharpness of the dent. Stretched dents require special handling and may not be repairable with PDR techniques. 
  • Obstructions such as sound deadeners or internal bracing may interfere with the process or make it much more difficult. 
  • Paint conditions / damage to the paint can often indicated a severe stress to the metal. Cracked paint is often an indication of this severity and may require traditional body repair methods as the paint has been compromised by the impact. 
  • Location of the dent – Access to the back side of the dent is important in most cases.

On minor dents, in most cases, yes. The deeper the dent, the more difficult it is to repair. Even on larger dents, most people are amazed at the results and cost savings.

Absolutely not. Once a dent has been removed properly with PDR, it never comes back.

No. In most cases items restricting access can carefully be de-trimmed to gain access to the back side of the dent. Another option for us is Glue Pulling or GPDR. Drilling is not permitted with insurance claim repairs.

When the metal flexes from an impact, the paint moves with it and surprisingly has a good degree of flexibility. Sometimes when the energy from the impact travels to a braced area or body line, the paint can crack. This is why we will pay particular attention to hail damage near the edges of the panels when we are documenting a hail claim. In those cases where the paint has cracked, the panel should be repainted to return the vehicle to its pre-loss condition as best possible.

In other cases where maybe the paint was scratched a little from a sharp object hitting the panel, PDR will still be the most economical method of repair. As a courtesy, if you provide us with a bottle of paint touch up for your vehicle, we will we remove as much of the dent as possible and then apply paint touch up the damaged paint. While the dent repair may be completely gone, the touch paint application will not make the paint flaw fully disappear.

If dents don’t bother you and you want to save a little money, then the choice is yours and you may save some money as long as you don’t plan on getting repairs done. 

If you are considering having the vehicle fixed after you make your purchase, then we suggest you proceed with great caution. When a car dealership gets hit with hail damage their insurance covers their inventory for repairs minus their deductibles. Legally they are not supposed to make money on these repairs but all too often, hail chasers are more than willing to cut corners and make the cars look good enough for the average consumer. 

Almost immediately after a hail event, storm-chasers will descend upon the affected dealerships looking for work. A bidding war ensues and the dealership will then be able to get their inventory fixed for less money than the insurance company paid out and in most cases, it’s a lot less. The storm-chasers then get numerous cars to work on and they will often do this at a very fast pace to make the most money out of the deal as possible. This often leads to technicians cutting corners, not fixing all the dents, interior trim being damaged, etc. Needless to say, most cars are never quite the same after this process and unfortunately most consumers are unaware of this at first. This happens to brand new cars as well as used cars.

The most severely damaged cars generally do not get fixed as it would require new panels or roofs so these vehicles are sold off to their customers at a discount, but that discount is often way less than what it actually takes to make the car right.

We suggest that if you are really looking to buy car from a dealership with hail damage, that you see if you can bring it to our shop for a quick evaluation and then make a business decision from there. We will give you honest feedback and advise from there. There is no charge for this service.

Hail chasers, or storm chasers are a class of PDR technicians who travel around the country repairing cars at various locations such as body shops, car dealerships and some retail locations. Some are very skilled at their craft and often make a good living from this lifestyle. Others can be a little shady to work with. The ability to move shop and head to the next town can be used as a way to make more money during the short storm season. Some techs even work overseas traveling to other countries for repair based upon the weather patterns. The long-term results of their work are not always the deciding factor to the quality, or lack of in their repairs. The financial rewards for making more repairs can be highly enticing when they have a limited time to be in one area and it just becomes a money game.

It’s important to choose a PDR shop that is embedded with its community. If a problem with your vehicle should occur after the initial damage was address, it’s always best to know the company you worked with will still be there for you.

I have recently noticed a high number of hail focused companies set up more permanent shops in the various cities along the Front Range of Colorado. These are still hail chasing companies with aggressive sales teams, eager to capture hail claims. Often times, they will pressure people on the spot or offer them cash back, free ipads or other schemes in order to gain access to the hail claim and that insurance money. They figure they will make some money off the claim no matter the end results and are often motivated by an easy commission if they can convince you to turn your vehicle over to them. They will often make their customers write 5 star reviews as compensation for waiving the deductible, making the company appear more legitimate than they really are.

The best way to know, is to inspect your vehicle under the same lighting used by the PDR technician. Be mindful that when you look at the repaired area in the bright sunlight, you may not see any details of the repaired area. At the very least, it’s best to at least look at repaired panel in a fully shaded area and glance off the reflections you see on the paint, looking for any distortion in that reflection.

Ultimately, our goal is for you to never see any evidence that we had worked on your car at all.

No. The most important factors in determining if a dent can be repaired by PDR are depth and location. We don’t charge for what we can’t fix. If we should attempt a repair and we are not pleased with the end results, we don’t charge you.

Ever hear the saying “Image is everything”? Most people judge a car by its appearance. If it looks good, they assume it has been well taken care of. Used car dealers and wholesalers know this. They also know what they spend on PDR will make them many times over what they spend and will help them sell the car quicker. If you’re selling your car, PDR is one of the best ways to get top dollar, more interested buyers, and a quicker sale.

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